Youth Case Manager - Whittlesea

Youth Case Manager – Hope Street in Whittlesea

Hope Street Youth and Family Services

Job Description

ABOUT US

Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families

ABOUT THE OPPORTUNITY

We are looking for a positive and dedicated person to work a 5-day fortnight (weekdays) in Thomastown who will:

• Provide intensive case management services to a young person and their children within a holistic client focused approach; including housing, health, specialist health, employment, education and training, family/significant relationships, legal, community linkages and/or participation
• Proactively engage, motivate and support the young person to develop interdependent, sustainable life options with a focus on achieving their case plan goals
• Maintain your relationships with key support services will enhance young people’s connections to those services
• Maintain accurate client records compliant with DFFH requirements

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a team achieving quality outcomes for young people.

ABOUT YOU

• You have a bachelor’s degree qualification in Social Work, Youth Work, Human Services or health/welfare related qualificationsS

• You are a motivated case manager with 2 years’ experience ideally working with youth. You have an understanding of the youth homelessness service system and allied services best placed to support and divert young people from homelessness
• You have great relationship building skills which enables you to motivate young clients in transitional settings to achieve meaningful goals within a case management framework
• Your friendly and cooperative nature means that you can build relationships quickly with key stakeholders in the community
• You have highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy
• You are highly competent using Microsoft applications and Case Management Software

We Offer

• Be a part of a collaborative case management and community support team.
• Receive up to $18,550 of your salary tax free due to NFP salary concessions.
• Immediate start required.

How to apply

• Please refer to the Position Description attached.

• Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.

Please address your cover letter to: Program Manager, Sue Watt. Applications close Tuesday 24th June 2025 at 5 pm Apply Now! We are shortlisting as received.

• Please submit your application via the form below.

ENQUIRIES

If you have any questions about this role, please contact our People and Culture   or phone our Program Manager, Sue Watt on 0481 199344.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

Youth Counsellor / Reconciliation Practitioner

Youth Counsellor / Reconciliation Practitioner

Hope Street Youth and Family Services

Job description

ABOUT US

Hope Street Youth and Family Services Limited ("Hope Street") is a leading specialist youth homelessness services in Victoria with over 40 years’ experience in delivering services to young people and young families in the western and northern growth corridors of Melbourne.

The Youth Reconciliation program offers one-to-one counselling and support so that young people can establish and maintain constructive relationships with family and broader support networks.

ABOUT THE OPPORTUNITY

We are seeking an experienced and dedicated Youth Counsellor with sound experience in providing counselling services to young people and their families. In this role you will utilise a solution focused, strengths-based approach to provide short-term counselling and support services (maximum three months) to Hope Street’s clients. In addition, you will have the opportunity to facilitate a range of workshops and presentations with young people as well as conduct presentations for staff for capacity building.

Please refer to the attached Position Description for more information about the role.

ABOUT YOU

You have a bachelor’s or master’s degree of a Social Work, Counselling, Psychology related qualification.

You have at least 2 years of experience in providing youth counselling services.

You have a sound understanding of youth homelessness and pride on your ability to build relationship quickly with your client group.

You greatly enjoy strengthening the capacity for young people to live interdependently and supporting a young person to achieve the maximum degree of self-reliance, stability and self-determination.

You are highly competent using the full suite of Microsoft applications.

You are able to maintain accurate confidential administrative records and progress notes.

If this role sounds like a good fit for you, we encourage you to apply.

WE CAN OFFER YOU

Work for a growing, purpose driven organisation + Contemporary, supportive team

Autonomous role + Regular clinical supervision from an experienced psychologist

NFP salary packaging up to $18,550 of your salary tax free.

0.9 EFT role based at South Morang and working in Brunswick West close to Public Transport and Urban cafes

HOW TO APPLY

• Please refer to the Position Description attached below.

• Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Sue Scott, Operations Manager.
• Only shortlisted candidates will be contacted.
• Applications closing Monday, 23^rd June 2025 at 5 pm. Apply now! We are shortlisting as received!

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department at or phone our Operations Manager, Sue Scott on 0481 967 404.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

If you require workplace modifications, please advise so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.

Business Development and Partnership Manager

Business Development and Partnerships Manager

Hope Street Youth and Family Services

Job description

• Full-time position (38 hours per week)
• Classification: SCHCADS Award 2010, Level 7

About Hope Street

Hope Street Youth and Family Services Limited ("Hope Street") is a secular community organisation that provides specialist crisis accommodation, short term housing and support services to young people and their children experiencing, or at risk of, homelessness.

Hope Street’s vision is a society in which all young people and young families have a safe place to call home. If you would like to be a part in ending youth homelessness, join our team of 50 people across 6 sites in the Northern and Western metropolitan regions.

About the Opportunity

We are seeking an inspired and motivated Business Partnerships Professional looking to work in a purpose-driven NFP with an advocating and client-focused team.

Reporting to and working closely with the CEO you will:

• Have a strategic focus to build and maintain existing partnerships; and
• Identify and develop new partnerships and business opportunities that further the goals of Hope Street through local communities, governments, trusts and foundations, research opportunities and joint initiatives.

Some of your day-to-day responsibilities will include:

• Establishing, nurturing and coordinating business partnerships with philanthropic trusts and foundations;
• Seeking new partnerships with external agencies/organisations and collaborating with key stakeholders within local communities;
• Securing funds and project managing new initiatives;
• Strategically promoting and positioning Hope Street within the wider community, enhancing and harnessing opportunities for growth; and
• As a member of the Executive Leadership Team, contributing to the organisation's strategic plan and assisting with dynamic projects to enhance growth in a changing environment.

Please refer to the attached Position Description to find out more about the specifics of this role.

This is an excellent opportunity to join a workforce that is passionate about achieving quality outcomes for young people.

About You

• Bachelor’s degree qualification in Business Development, Community Development or related field.
• Experience in a similar role in a not-for-profit organisation and have an understanding of the external issues relevant to the role/organisation.
• Highly developed conceptual, strategic, analytical and problem-solving skills.
• Outstanding leadership, management and communication skills.
• Excellent interpersonal skills and ability to build effective relationships and engage stakeholders at all levels including donors, community members, senior government officials, in a professional and social environment.
• Flexibility to manage competing demands and timeframes.

We Offer

• A fast-paced role in a growing organisation where no two days are the same.
• Dynamic projects and contribution to the organisation’s strategic direction.
• Work closely with a knowledgeable CEO who has a strong focus on delivering quality services and connections to community.
• Location in the Brunswick Town Hall a historic building in the heart of Brunswick’s diverse community and urban cafes.
• NFP salary packaging up to $18,550 of your salary tax free.

How to Apply

Please provide a cover letter, statement addressing the selection criteria and resume. Please note applications that do not address the selection criteria will not be shortlisted.

Please address your cover letter to: Donna Bennett, CEO

Only shortlisted candidates will be contacted.

Apply now! We are shortlisting as received! Application closing 9 am on 1st of July 2025.

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department at or phone our CEO, Donna Bennett on 0412674694. If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.